Overview
On behalf of our client, a leading car rental company in Pafos, we are seeking to recruit a motivated and reliable Assistant Branch Manager to join their growing team in Pafos.
Role Overview:
The Assistant Branch Manager will play a pivotal role in supporting the day-to-day operations of the branch, coordinating the team, and ensuring smooth service delivery and high customer satisfaction. This position isdesigned as a succession role, with the successful candidate expected to gradually assume full branch management responsibilities within the next 2–3years as part of a structured handover process.
Responsibilities:
· Assist the Branch Manager in:
· Overseeing daily branch operations and staff performance.
· Manage a team of customer service representatives and drivers, ensuring smooth workflow and excellent customer experience.
· Coordinate vehicle rentals, manage logistics, and provide customer support across the airport and hotels.
· Monitor branch performance, supporting continuous improvement initiatives.
· Support both office work and fieldwork, which includes driving to airport (in shifts), hotels and garages.
· Ensure compliance with company policies, procedures, and service standards.
· Act as the point of contact for escalated customer or operational issues.
· Maintain availability (on the phone) outside regular hours to address urgent matters when required.
Requirements:
· Minimum 2 years of experience in a similar role(experience in car rental, hospitality, or related industries will be considered an advantage).
· Very good people and communication skills.
· Fluency in Greek and good command of spoken English.
· Strong customer service orientation and positive character.
· Valid driving licence with ability to operate manual and automatic transmission vehicles.
· Clean criminal record.
· Availability to work branch hours: Monday - Friday(07:00/07:30 - 17:30), plus Saturday morning to midday as required.
Key Benefits:
· Competitive salary package based on experience and skills.
· 13th salary.
· 20 days of paid annual leave.
· Use of company car (rotating) for commuting to and from work.
· Company mobile phone subscription.
Our client is an Equal Opportunities Employer.
Due to the high number of applications, only shortlisted candidates will be contacted.
